Practitioner Collaboration Agreement

Between the undersigned:

Islania Holistics, operated by Virginie Thirion, sole trader (natural person), whose establishment is located at Route de Limet 10, 4577 Modave, Belgique, registered with the BCE under number 0722.849.344 (VAT BE 0722.849.344), hereinafter "the Platform";

And

[Surname, First name / Name of the practitioner], [status: self-employed / company], residing / with registered office at [practitioner's address], company number [practitioner's BCE/SIRET] (where applicable), hereinafter "the Practitioner";

Hereinafter together "the Parties".

Date: [date of signature]

Article 1 — Purpose

The purpose of this agreement is to define the conditions under which the Platform makes available to the Practitioner its connection, booking, collection and visibility services, in order to enable the Practitioner to offer their sessions and/or training courses to the Users of the Platform.

This agreement creates no relationship of subordination or employment contract between the Parties. The Practitioner carries out their activity in full independence, under their sole professional responsibility.

Article 2 — Status and Obligations of the Practitioner

The Practitioner declares and warrants:

2.1 Qualifications. To hold the qualifications, training, certifications and, where applicable, authorisations required to lawfully carry out their activity, and to provide proof thereof to the Platform on simple request.

2.2 Legal status. To be in order with their legal, social and tax obligations (self-employed status, BCE registration, VAT, affiliation with a social insurance fund, etc.). The Practitioner is solely responsible for declaring and paying their taxes and contributions.

2.3 Insurance. To be covered by valid professional civil liability insurance, and to provide the certificate thereof. The Practitioner maintains this cover for the entire duration of the agreement.

2.4 Quality and ethics. To provide services with professionalism, diligence and in compliance with the ethical rules applicable to their profession, as well as with the Platform's Health Disclaimer. The Practitioner refrains from any unlawful practice of medicine and any misleading therapeutic claim.

2.5 Accurate information. To publish accurate information on their profile (specialties, prices, availability) and to keep it up to date.

2.6 Respect for Users. To honour the appointments made, to treat Users with respect, and to manage Users' personal and health data in accordance with the GDPR and the annexed Data Processing Agreement.

2.7 Professional secrecy. To respect confidentiality and, where applicable, the professional secrecy applicable to Users' information.

2.8 Forum moderation. The Practitioner is the default moderator of the forum(s) associated with their training courses. In this capacity, they undertake to facilitate and monitor the exchanges, to remove without delay any unlawful content or content contrary to the Platform's rules of which they become aware, and to report to the Platform any serious content. The Practitioner acknowledges that this moderation is carried out under their responsibility, the Platform retaining the ability to intervene and, as a host, remaining subject to its own legal obligations (in particular under the Digital Services Act – DSA).

2.9 Charter and audition. The Practitioner adheres to the Practitioner Charter (annexed) and acknowledges that their registration is subject to a prior audition and to the maintenance of the quality standards it defines. The Platform verifies the legal compliance of the Practitioner's activity (company registration — e.g. BCE in Belgium, SIRET in France —, VAT, insurance) and may request the corresponding supporting documents.

2.10 Showcase page. When they activate their showcase page (firstname.islaniaholistics.com), the Practitioner is solely responsible for the content they publish there (texts, visuals, videos, documents, logo). They warrant that they hold the necessary rights and comply with the law, and indemnify the Platform against any third-party claim in this regard.

2.11 In-person appointments. The Practitioner may use the calendar for appointments at their cabinet. They communicate and keep up to date an accurate cabinet address, operate in compliance with the regulations of their place of practice, and remain solely responsible for the in-person reception of Users.

Article 3 — Obligations of the Platform

3.1 To make available to the Practitioner a personal area enabling them to manage their profile, their calendar, their bookings and their training courses, as well as the associated e-learning and forum tools (access conditional upon progress, merging of forums for follow-on training courses).

3.2 To ensure the Practitioner's visibility to Users and to promote the Platform.

3.3 To process Users' payments via a secure payment provider and to pay the Practitioner the sums due to them under the conditions of Article 5.

3.4 To provide reasonable technical support and to inform the Practitioner of developments in the service.

3.5 To implement appropriate security measures to protect the data processed.

The Platform is bound by an obligation of means (best-efforts obligation). It guarantees neither a volume of bookings nor a turnover.

Article 4 — Commission and Fees

4.1 Commission rate. In consideration for its services, the Platform receives a commission calculated on the amount including VAT (TTC) paid by the User for each service booked and paid for via the Platform, at the following rates:

• Online sessions and appointments (video, SFU platform): 25 %;
• In-person sessions and appointments (at the Practitioner's cabinet): 15 %;
• Training courses (e-learning): 35 %.

The reduced rate of 15 % for in-person appointments is justified by lighter technical infrastructure (agenda, payment, reminders and messaging only; no SFU video, live transcription, music streaming or heavy video resources). The higher rate applicable to training courses is justified by the extent of the technical services provided by the Platform (conversion and formatting of content, multilingual text-to-speech and translation, subtitling, video hosting, generation of quizzes and certificates, help assistant).

4.2 Training creation contribution. The creation of a training course gives rise to a one-time flat contribution, due only once upon the training course going live, in respect of ingestion and production costs, the amount of which depends on the volume of content:

• €10: text-only training course, or text + video up to 30 minutes; PDF up to 500 pages;
• €20: training course comprising 1 to 3 hours of video;
• €30: training course comprising 3 to 5 hours of video.

Beyond 5 hours of video and/or 500 pages, the Practitioner is invited to split their training course into several modules (for example level 1 / level 2, or introduction / in-depth), for reasons of production costs and pedagogical quality.

4.3 Payment fees. The payment provider's fees (Stripe) are borne by the Practitioner and deducted from the amount collected before payout, the Platform's commission remaining calculated on the price paid by the User. The Practitioner acknowledges that such fees would also be incurred if they collected the payments themselves (their own payment provider, in-person card terminal).

4.4 Changes and tiers. The Platform may amend the commission rates or introduce a sliding scale according to volume, subject to 30 days' written notice. Failing acceptance, the Practitioner may terminate the agreement free of charge before the new rate comes into force.

4.5 Course lifecycle and hosting fees. Hosting a published course incurs recurring costs (Cloudflare Stream video storage, Firestore backups, bandwidth). To prevent orphaned courses from weighing on these costs, the Platform applies the following cycle from the moment of publication:

• At 3 months: a friendly email is sent to the Practitioner whose course has recorded virtually no sales, to take stock together and, where appropriate, suggest adjustments (title, description, price, visuals).
• At 6 months: the Platform offers personalised assistance (editorial review, marketing advice, temporary highlight in the "Discover" section) to Practitioners whose course has not yet covered its hosting costs.
• At 12 months: if the cumulative commission generated by the course has not covered the annual hosting cost (order of magnitude: fewer than 5 sales depending on the course pricing tier), the Platform requests from the Practitioner a flat renewal contribution, the amount of which is identical to the initial creation fee (€10, €20 or €30 depending on the formula chosen at publication), covering hosting for another 12 months. The Practitioner then has 30 days to choose to:
  • pay the contribution and extend hosting for another 12 months; or
  • request the withdrawal of the course from the Platform.

Without a response from the Practitioner within 30 days of the T+12 email, the course automatically moves to "pending withdrawal" status: it is no longer offered for sale, but remains accessible to Users who have already purchased it until the final ZIP is generated (see article 4.6).

4.6 Withdrawal of a course. In the event of withdrawal (at the Practitioner's initiative or at the end of the cycle described in 4.5), the Platform generates and delivers a complete ZIP file containing all chapters, content, subtitles and audio of the course to:

• the Practitioner (archive of their work);
• each User who has purchased the course (preserving their right of access to the content).

The ZIP archive is delivered via a secure, time-limited download link. Once the ZIP has been delivered, the course is withdrawn from the Platform and hosted video content is deleted within a reasonable time. No refund of the purchase price is due to Users once the ZIP has been effectively delivered to them.

4.7 Promotions published on a session or a course. The Practitioner may at any time decide to promote one of their sessions or courses. A promotion is a public commitment displayed on the product page: new price, promotion reason, start date and end date. It has the value of a firm commercial offer to the User.

As such, a published promotion follows these rules:

• Only one active promotion at a time per session or course. Creating a new promotion is only possible after the previous one has ended.
• No downward modification or early withdrawal: once published, a promotion cannot be deleted, nor can its discount percentage be reduced, nor its end date be brought forward. The Practitioner commits to the displayed price until the announced end date.
• Extension possible: only the end date can be postponed (never advanced), as many times as the Practitioner wishes.
• Commission: the Platform's commission applies to the promotional price actually paid by the User (and not to the crossed-out price).
• Prana cashback: the Prana cashback for the User is also calculated on the promotional price actually paid.

This rule protects Users (the displayed offer will be the one applied) and the Platform (collective credibility of Islania promotions). It does not restrict the Practitioner's freedom to choose the normal price of their session or course outside promotion periods.

Article 5 — Financial Terms

5.1 Collection. The User pays the Platform, which collects the sums in the name and on behalf of the Practitioner.

5.2 Payout. The Platform pays the Practitioner the amount of the service less the commission and the payment fees, on a monthly basis, by transfer to the account [practitioner's IBAN] provided by the Practitioner.

5.3 Statement. A detailed statement (services, amounts, commissions, fees) is made available to the Practitioner in their personal area. The Practitioner issues, where applicable, the tax/VAT documents incumbent upon them.

5.4 Refunds and cancellations. In the event of a cancellation or refund for the benefit of the User (in accordance with the applicable cancellation policy), the amounts concerned are deducted or refunded. The commission may be refunded to the Practitioner on a pro rata basis in the event of a cancellation not attributable to them.

5.5 Cancellation initiated by the Practitioner — anti-abuse fee. The Practitioner may cancel an appointment at any time; the Client concerned is then refunded 100 % of the amount paid, with Stripe fees absorbed by the Platform as part of the service guarantee. To cover these Stripe fees and the associated administrative time (refund handling, apology email to the Client, potential mediation), a flat administration fee of €15 is deducted from the Practitioner's next payouts from the fourth cancellation onward within a sliding window of 30 days. The first three cancellations in the window remain free to cover legitimate unforeseen events.

5.6 Personalised appointment proposed in the messaging. The Platform provides the Practitioner with a tool to propose appointments directly in the Platform's messaging. The Practitioner fills in: date, time, duration, format (video or in-person), price and, for in-person appointments, a declared place of practice ("Workplace"). The Client accepts or declines in the chat. Upon acceptance, the appointment is treated as an ordinary booking and all these terms (commission, cancellation, no-show, disputes) apply identically.

5.7 Payout to the Practitioner in the event of cancellation or no-show. When an appointment is cancelled, the fraction of the price retained by the Platform ("retained fraction": total amount less refund to the Client under §6.1 of the Booking Terms) is allocated as follows:

• Cancellation by the Client more than 72 hours before the session: the Practitioner receives nothing. This notice period is deemed sufficient to allow the Practitioner to reach out to their regular patients, post a story on their networks or notify their mailing list to offer the freed-up slot to another Client.
• Cancellation by the Client less than 72 hours before: the Practitioner receives the retained fraction minus the Islania commission applicable (25 % online, 15 % in person, 35 % training), Stripe fees remaining borne by the Practitioner where applicable on the refunded fraction.
• Client no-show: the entire price (100 %) is retained and the Practitioner receives the total price minus the Islania commission.
• Cancellation by the Practitioner: no remuneration for the Practitioner, whatever the notice period.

Special case — refund as wallet credit. When the Client chooses to be refunded as wallet credit (internal Prana credit) rather than in cash, the refund rate is more generous (see §6.1 of the Booking Terms): the fraction retained by the Platform is mechanically smaller, and therefore the payout to the Practitioner as well. This small one-off shortfall is offset by the fact that the Client keeps a credit to spend on the Platform — most often with the same Practitioner, insofar as this is where the credit was created and where they already have a trusted relationship. The wallet mode is therefore statistically favourable to the Practitioner in terms of client repeat rate.

Numerical example (online session €100, 25 % commission):

5.5 Business data and electronic invoicing. The Practitioner provides accurate business data (company name, company number, VAT number) and warrants its validity. For Practitioners established in the European Union, the Platform verifies the VAT number and company name against the European VIES database, in accordance with its VAT obligations; an invalid number may prevent registration or payout. Invoices relating to services and commissions are issued electronically: via the Peppol network for Practitioners established in the EU, and by email for Practitioners established outside the EU (in which case the accuracy of tax data is the Practitioner's sole declarative responsibility). The Practitioner remains solely responsible for their tax and VAT obligations; the reverse charge rules applicable to intra-EU cross-border services apply where relevant.

Article 6 — Personal Data

The processing of personal data in the context of this agreement is governed by the annexed Data Processing Agreement (DPA), which forms an integral part of the agreement. Each Party complies with the GDPR for the processing operations for which it is responsible.

Article 7 — Intellectual Property and Transformation of Content

7.1 The Practitioner retains ownership of the content they publish (descriptions, training materials, videos, PDFs). They grant the Platform a non-exclusive, free licence for the duration of the agreement, allowing this content to be displayed, reproduced, hosted and promoted for the purposes of operating the service.

7.2 Technical transformations. The Practitioner expressly authorises the Platform to transform and adapt their content by means of automated and artificial intelligence tools, in particular: conversion of PDF to HTML, automatic chaptering, generation of subtitles, text-to-speech (TTS) and multilingual translation, video hosting with subtitles, generation of quizzes and completion certificates. This derivative content is created solely for the purposes of the training course and remains attached to the Practitioner's source content.

7.3 Warranties. The Practitioner warrants that they hold all the rights (copyright, image rights, rights to the music, images, extracts used) to the content they post online, and indemnifies the Platform against any third-party claim in this regard. They refrain from incorporating into their content any works (music, videos, images) for which they do not hold the distribution rights.

7.4 Human control. The Practitioner acknowledges that automatically generated content (subtitles, quizzes, transcripts, translations) may contain errors; it is their responsibility to check and correct it using the tools made available.

7.5 Completion certificates. The certificates generated by the Platform are training completion certificates, and not officially recognised diplomas or qualifications, which the Practitioner undertakes not to present in a misleading manner.

Article 8 — Duration and Termination

8.1 The agreement is concluded for an indefinite period, as from its signature/online acceptance.

8.2 Each Party may terminate it at any time subject to 30 days' written notice, without indemnity.

8.3 In the event of a serious breach (impairment of Users' safety, unlawful practice, fraud, non-compliance with the GDPR, lack of insurance), the Platform may suspend or terminate the agreement with immediate effect, without notice or indemnity.

8.4 At the end of the agreement, the Practitioner's profile is deactivated. Appointments already paid for are honoured or refunded. The confidentiality and data protection obligations survive the end of the agreement.

Article 9 — Non-solicitation / Non-disparagement

The Parties undertake a mutual duty of loyalty and refrain from any public disparagement. (A non-solicitation clause may be added if desired — to be calibrated to remain proportionate and lawful.)

Article 10 — Liability and Indemnification

The Practitioner is solely responsible for their services and indemnifies the Platform against any claim by a User or a third party resulting from their activity. The Platform's liability, if engaged, would be limited to the amount of the commissions received during the last 12 months, except in the event of gross negligence, wilful misconduct or personal injury.

Article 11 — Amendment of the Agreement

The Platform may develop this agreement; any substantial change is notified with 30 days' notice, the Practitioner being able to terminate in the event of disagreement.

Article 12 — Applicable Law and Disputes

This agreement is governed by Belgian law. Any dispute, failing amicable resolution, falls within the jurisdiction of the courts of the district of the Platform's registered office.

Done at [place], on [date], in two copies (or accepted electronically).

For the Platform: _________________ The Practitioner: _________________

Annex: Data Processing Agreement (DPA).