Appointment Booking Terms

To be displayed in a pop-up on the first appointment booking. Mandatory checkboxes (see Art. 8).

Last updated: 20/07/2026

1. Purpose

These terms govern the booking of sessions (online or in person) with a Practitioner via the Islania Holistics platform. The Platform acts as an intermediary; the service is provided by the Practitioner, who is solely responsible for its content.

2. Nature of the Services — Warning

The sessions offered relate to wellness and holistic approaches. They do not constitute medical care and do not replace a medical consultation, diagnosis or treatment. In the event of a health problem, consult a doctor. In an emergency, call 112. (See the full Health Disclaimer.)

3. Booking and Payment

You choose a Practitioner, a time slot (online session or in-person appointment at the practitioner's cabinet) and pay online via our secure payment provider (bank card) and/or your Prana "wallet" credit. A promotional code may be applied under the conditions of the Prana program. The booking is confirmed after payment. The Platform collects on behalf of the Practitioner.

In-person appointments: the exact address of the cabinet is mandatory and is communicated to you as soon as the appointment is confirmed (email + personal space + reminder 24h/1h beforehand). The Platform accepts no in-person booking without a workplace declared by the Practitioner.

Appointment proposal via the messaging system: a Practitioner may propose a personalised appointment to you directly in the chat ("proposed appointment" feature). Your acceptance triggers the creation of the appointment and its immediate payment under the same conditions as above. These cancellation rules apply identically.

4. What You Are Entitled To

• A session in conformity with the published description (duration, format, purpose);
• A Practitioner declaring that they hold the required qualifications and insurance;
• Respect for the confidentiality of your data (see Privacy Policy);
• Clear information in the event of modification or cancellation by the Practitioner, and a full refund if the session is cancelled through their fault or not provided.

5. Your Undertakings

• To provide accurate information when booking;
• To arrive on time (or connect in time for online sessions);
• To respect the Practitioner and the rules of the session;
• To report any possible contraindication; you remain responsible for the health information you provide.

6. Cancellation, Rescheduling and No-Show Policy

6.1 Cancellation by the Client — cash or wallet credit

At the time of cancellation, the Client chooses their refund method: in cash (Stripe transfer to their bank account) or as wallet credit (virtual euro wallet usable for any new booking on the Platform). The wallet credit is distinct from Prana points (loyalty programme). The rate depends on the notice period between cancellation and the start of the session:

Wallet refunds are systematically more generous, in return for keeping the credit within the Platform's ecosystem (usable for any future purchase: session, training, treatment).

6.2 Impact on the Prana programme

Any Pranas credited under the 5 % booking cashback are withdrawn pro-rata to the refund. Example: if you receive an 80 % refund, 80 % of the Pranas earned on this appointment are removed from your wallet. If your Prana balance is insufficient (Pranas already spent elsewhere), the equivalent in euros is deducted from your refund to compensate (see Prana Programme for details).

6.3 Cancellation or rescheduling by the Practitioner

You are notified as soon as possible by email, notification and push. You benefit from a rescheduling at a time that suits you, or a full 100 % refund (Stripe fees absorbed by the Platform).

6.4 Lateness

The Practitioner may shorten the session without changing its price, or reschedule it according to their policy. A Client lateness of more than 15 minutes may be treated as a no-show at the Practitioner's sole discretion.

The consumer's mandatory rights remain reserved. For services on a specific date/time slot, the 14-day right of withdrawal may not apply (Art. VI.53 CEL).

7. Online Sessions: Recording, Subtitling and Transcription

For online sessions, the Platform may offer live subtitling and a transcription of the session, made available to the Practitioner for follow-up, as well as accompanying music streaming.

These subtitling/transcription features are activated only with your explicit consent, as they process the content of the session, which may contain personal statements or sensitive feelings that you have chosen to share with the Practitioner. You may refuse them without this preventing the session from taking place. You may withdraw your consent and request the deletion of the transcripts at any time (contact@islaniaholistics.com).

8. Consents (checkboxes in the pop-up)

• ☐ I have read and accept these booking terms. (mandatory)
• ☐ I acknowledge that the sessions relate to wellness and do not replace medical advice. (mandatory)
• ☐ I consent to the recording, live subtitling and transcription of the online session, made available to the practitioner. (optional)

9. Disputes

Any complaint: contact@islaniaholistics.com. See the Legal Notice (consumer mediation). Applicable law: Belgian law.